Yolo247 Privacy Policy
1. Introduction and Scope
This Privacy Policy explains how Yolo247 Limited ("Company," "We," "Us," "Our") collects, uses, processes, and protects your personal information when you use our gaming platform and services. This policy applies to all users of Yolo247, including website visitors, registered players, and mobile app users.
We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable data protection laws and regulations. By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
We collect various types of information to provide and improve our services. Personal information includes data you provide during registration such as name, email address, phone number, date of birth, and address. We also collect financial information including payment method details, transaction history, and banking information necessary for deposits and withdrawals.
Technical information is automatically collected when you use our platform, including IP address, device type, browser information, operating system, and usage patterns. We use cookies and similar tracking technologies to enhance your experience and analyze platform performance. Gaming information such as bet history, game preferences, and account activity is also collected to provide personalized services.
3. How We Use Your Information
Your personal information is used primarily to provide gaming services, process transactions, and maintain your account. We use this data to verify your identity, comply with legal and regulatory requirements, prevent fraud and money laundering, and ensure platform security.
We also use your information to communicate with you about your account, send promotional offers, provide customer support, and improve our services. Technical data helps us analyze platform performance, troubleshoot issues, and develop new features. All marketing communications can be opted out of at any time through your account settings or unsubscribe links.
4. Legal Basis for Processing
We process your personal information based on several legal grounds including contractual necessity to provide our services, legal obligations under gaming regulations and anti-money laundering laws, legitimate interests in operating our business and ensuring platform security, and your explicit consent for marketing communications and optional services.
Where we rely on legitimate interests, we ensure these interests are balanced against your privacy rights. You have the right to object to processing based on legitimate interests at any time by contacting our support team.
5. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist in operating our platform, including payment processors, identity verification services, customer support providers, and technical infrastructure partners. All third parties are bound by strict confidentiality agreements and data protection requirements.
We may disclose information when required by law, to regulatory authorities such as the Curacao Gaming Authority, to prevent fraud or illegal activities, or to protect our rights and property. In the event of a business transfer or merger, your information may be transferred to the acquiring entity under the same privacy protections.
6. Data Security Measures
We implement comprehensive security measures to protect your personal information including 256-bit SSL encryption for all data transmission, secure servers with restricted access controls, regular security audits and penetration testing, and employee training on data protection protocols.
Financial information is processed through PCI DSS compliant payment systems, and sensitive data is encrypted both in transit and at rest. We maintain backup systems and disaster recovery procedures to ensure data availability and integrity. However, no system is completely secure, and we cannot guarantee absolute security of transmitted information.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your account plus seven years after closure to meet regulatory requirements. Transaction records are maintained for at least five years as required by anti-money laundering regulations.
Marketing preferences and communication logs are retained until you withdraw consent or close your account. Technical logs and security data are typically retained for two years unless required for ongoing investigations. You can request deletion of your data subject to our legal obligations and legitimate business interests.
8. Your Privacy Rights
You have several rights regarding your personal information including the right to access your data and receive a copy of information we hold about you, the right to correct inaccurate or incomplete information, the right to request deletion of your data subject to legal requirements, and the right to restrict or object to certain types of processing.
You also have the right to data portability, allowing you to receive your data in a structured format, and the right to withdraw consent for marketing communications or optional services. To exercise these rights, contact our privacy team through the methods provided in this policy.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember your preferences, analyze platform usage, and provide personalized content. Essential cookies are necessary for platform functionality and cannot be disabled. Analytical cookies help us understand user behavior and improve our services.
Marketing cookies enable personalized advertising and promotional offers. You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect platform functionality and your user experience.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence, including jurisdictions that may have different data protection standards. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
All international transfers are conducted in accordance with applicable data protection laws and regulations. We regularly review and update our transfer mechanisms to ensure continued compliance with evolving legal requirements.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will take immediate steps to delete this information and close any associated accounts.
Parents or guardians who believe their child has provided personal information to us should contact our support team immediately. We encourage parents to monitor their children's internet usage and educate them about online privacy and safety.
12. Marketing Communications
We may send you promotional emails, SMS messages, and push notifications about our services, bonuses, and special offers based on your preferences and gaming activity. You can opt out of marketing communications at any time through your account settings, unsubscribe links, or by contacting customer support.
Even if you opt out of marketing communications, we may still send you important account-related notifications such as security alerts, transaction confirmations, and policy updates. These communications are necessary for account management and cannot be disabled.
13. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party services you access through our platform.
Some third-party services such as payment processors may collect information directly from you. These interactions are governed by the third party's privacy policy and terms of service, not ours.
14. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through email notification and prominent display on our website. The effective date of any changes will be clearly indicated.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to regularly review this Privacy Policy to stay informed about how we protect your information.
15. Contact Information
For questions about this Privacy Policy, to exercise your privacy rights, or to report privacy concerns, please contact our Data Protection Officer at privacy@yolo247.com or through our customer support channels available in your account dashboard.
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe we have not handled your personal information in accordance with applicable laws.
16. Effective Date
This Privacy Policy is effective as of the date of your registration with Yolo247 and will remain in effect until terminated or updated in accordance with these provisions. Your continued use of our services constitutes ongoing consent to this Privacy Policy.
We appreciate your trust in Yolo247 and remain committed to protecting your privacy while providing exceptional gaming experiences tailored for Indian players.